Stylesneaker issues refunds to the original form of payment used on an order in the event that your order:
The item(s) that was proven to be damaged, defective, or incorrect is canceled by Stylesneaker.
One or more of your items have sold out since your order was processed.
If you place an order and decide to cancel it for any reason BEFORE we ship it, we will give you your money back. But, once the shoes are shipped, we do not accept cancellations at all.
Seized Package: In the situation that custom insurance is not included in your order: If your package gets seized by your country’s customs, we will resend your product for 50% of the original cost, meaning if you bought a $100 pair of products, we would pay $50 towards a new one for you, but you would be responsible for the remaining $50. If you would not like a new product sent to you, then we can refund you 50% of the original amount.
If you bought customs insurance, we will reship the seized item once for free.

Stylesneaker will take 2–5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. However, in some cases, payment gateway issues may result in a longer refund time of 20–30 days. If this is the case, we will send you a notification via email and offer a similar product change option or ask you to wait longer. We hope you understand that the payment gateway problem is force majeure, and we are working to fix it in the future.

Can’t find what you’re looking for?
Please contact us at [email protected] for questions related to refunds and returns.